Once a purchased software has been activated or an activation has been attempted via the Microsoft site, the software becomes non-refundable according to article L.121-20-20 of the French Consumer Code (Code de la consommation). We cannot add the software to our stock if an activation has been performed or attempted.
We cannot issue refunds if a customer has purchased the wrong product.
Example: a customer buys Windows software for a Mac computer.
Orapeco strives to provide our customers with superior support when it comes to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 14-day money-back guarantee, if the download has not been attempted,
Orapeco will exchange software purchases up to 14 days after order completion, but only if the software has not been downloaded by the customer, you may also return your purchased software within 14 days if the software is still not downloaded for a full refund.
Refunds will be credited to the credit/debit card customers used to place their order, refunds are processed from our platform immediately, the time taken to credit the customer depends entirely on the customer's card issuer and/or bank account.
How to initiate a refund/exchange
Please contact us by e-mail at firstname.lastname@example.org to arrange a refund/replacement.