Any order taken for a product appearing in the online store www.orapeco.fr supposes the preliminary consultation and the acceptance of the present general conditions. They govern the contractual relations between ORAPECO and its customer, both parties accepting them without
accept them without any reserve. They will prevail over all other conditions appearing in any other document, except prior, express and written derogation. They are applicable in metropolitan France, (excluding delivery time and costs).
The consumer declares to have the full legal capacity allowing him to engage under the present general conditions. These conditions aim at defining the rights and obligations of the parties in the context of the online sale of goods and services offered by ORAPECO or its partners to the consumer. ORAPECO is the seller of its own products present on this website, and is the agent of the suppliers exhibiting their products on its online sales website and ensures all the orders and the logistics related to them.
ORAPECO reserves the right to modify or change without prior notice the products or services presented and marketed on ORAPECO.FR.
However, ORAPECO commits itself not to modify the specifications of the products or services already ordered by the customers. All the products proposed on the site are in principle available at our premises or at the supplier/Partner.
ORAPECO sells the products delivered by its suppliers and is also the agent of the suppliers displaying their products on its online sales site and takes care of all the orders and the related logistics. ORAPECO reserves the right to modify or change without prior notice the products or services presented and marketed on ORAPECO.COM. However, ORAPECO commits itself not to modify the specifications of the products or services already ordered by the customers. All the products offered on the site to its customers are in principle available at our premises or at the supplier's. In case of proven partial unavailability of the ordered product we will make a partial delivery. The remainder will be delivered later. In case of non-acceptance by the customer of the delivery time imposed by this unavailability, ORAPECO will propose a replacement product to its customer who will be free to accept or refuse it, in which case he will be refunded. ORAPECO presents on its website the products to be sold with the necessary descriptions allowing the consumers to know before the final order the essential characteristics of the products they wish to buy. In addition, in accordance with the article L 111-1 of the Consumer Code, the consumers have the possibility to obtain additional information by calling 06 13 16 35 92 from Monday to Friday from 8:30 am to 6 pm.
The prices indicated for each product sold by ORAPECO are inclusive of all taxes. We do not charge VAT to the customer. Our partners could have a different policy regarding VAT. The price indicated during the presentation of the product does not include the transport costs. These are shown on the shopping cart page when ordering. Any modification, at the customer's request, of the delivery, installation or warranty conditions in accordance with the tariffs presented in the articles "Delivery", "Installation" and "Warranties", of the present General Terms of Sale, will result in a reduction of the product price or in additional invoicing, as the case may be. It is understood that the net price will be brought to the attention of the customer by summary at the time of the order. When the Customer orders a product, he/she commits to purchase the said product or its price.
To pay his order, the consumer has, at his choice, all the available modes of payment during the validation of the order form, namely: bank card, bank transfer, Aurore card, check, mandate letter or mandate cash.
- BY BANK CARD OR AURORE CARD : The order validated by the customer will be considered effective by Occasion rapide only when the
the concerned banking payment centers will have given their agreement. In case of refusal of the aforementioned centers, the order will be automatically cancelled and the
the customer immediately warned by a message on the site.
- BY CHEQUE : To the order of ATIOTSOP KAZE Alexis. The order validated by the customer will be considered as effective by Occasion rapide only
when the check will have been duly received and cashed.
- BY MONEY ORDER CASH: The order validated by the customer will be considered as effective by Occasion rapide only after its
- BY CREDIT: The order validated by the customer will be considered as effective by ORAPECO only after the acceptance of the credit company.
Moreover, ORAPECO reserves the right to refuse any order from a customer with whom there is a dispute. All orders will be validated after verification of the transmitted information and available stocks except from Friday evening to Saturday evening.
During sales periods, delivery times may be extended. The delivery will be made by ORAPECO's partner carriers. It will be delivered to the address indicated by the customer who commits himself to receive the ordered product. For Corsica, DOM TOM and other countries, as well as for coastal shipping, the shipping costs will be recalculated according to the rates in force. The delivery will be carried out within the time indicated on the product sheet and during the setting with the basket.
In case of impossibility of delivery on the day of the appointment because of access difficulties, passages not previously reported, in case of absence of the customer at the appointment agreed with the carrier, or repeated unavailability of the customer, or error of delivery address due to the customer, the carrier will drop off in a partner relay point closest to the delivery address where you have to go for its withdrawal, if you want a re-passage of the carrier, additional fees will be charged by ORAPECO.FR according to the grid below:
From 0 to 30 kg: 40.00 € TTC
From 31 to 70 kg: 55.00 € TTC
From 71 to 100 kg: 70.00 € TTC
From 100 to 200 kg : 250.00 € TTC
Over 200 kg : Contact us for an estimate.
It is imperative to unpack with the carrier and to report any damaged product.
In case of damaged delivery, the customer will have to make reservations on the carrier's slip (validated by the driver). If the
If the delivered product appears damaged, the customer must imperatively report it on the carrier's slip, by a precise mention of the damage.
(For example: missing, damaged or broken product, etc.). The mention "subject to unpacking" has no legal value. It is advised
to the customer to confirm these reserves by registered mail with acknowledgement of receipt, under maximum 72 hours to the carrier. If this is not done
done, we will study each request on a case by case basis. A duplicate should be sent to ORAPECO, so that the insurance companies can make use of their
guarantees. Some products, because of their size, will be delivered directly from our supplier, which can imply a partial delivery.
All products delivered are to be installed by the customer.
We draw your attention to the fact that the warranty does not cover the normal use of a product. All the products sold by ORAPECO are covered by the manufacturer's warranty. In order for the warranty to apply and before any return, you must imperatively contact ORAPECO for diagnosis, and then, if necessary, return the defective product with a copy of its invoice. A return number will be given to you by the technical department to be written very clearly on the package (without this number the package will be refused at the arrival).
Moreover, the batteries, rechargeable or not, bulbs delivered with the devices, are never covered by the guarantee. After-sales service: in all cases you will be asked for the user manual and/or the invoice of the goods delivered. Please keep these documents.
Concerning the legal guarantees of conformity, the follow-up costs will be charged to ORAPECO.
a) Right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen (14) days. The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good. In order to exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) by post to Orapeco, 15 rue du vieux moulin, 78370 Plaisir - France by Email at email@example.com. You can use the sample cancellation form, but this is not mandatory. In order for the withdrawal period to be observed, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period. The goods shall be returned to Trusted Shops GmbH, Subbelrather Straße 15c, 50823 Cologne, Germany, without undue delay and in any case not later than fourteen (14) days after you have informed us of your decision to withdraw from this contract. This period shall be deemed to have been observed if you return the goods before the expiry of the fourteen (14) day period. You will be responsible for the direct costs of returning the goods.
b) Effects of withdrawal
If you withdraw from this Agreement, we will refund all payments received from you, including delivery costs (except for any additional costs arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us) without undue delay and, in any event, no later than fourteen (14) days from the day we are informed of your decision to withdraw from this Agreement. We will make the refund using the same payment method you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. We may defer the refund until we have received the goods or you have provided proof of shipment of the goods, whichever comes first.
c) Exception to the right of withdrawal
The exercise of the right of withdrawal is excluded for the following contracts:
- contracts for the supply of goods likely to deteriorate or expire rapidly ;
- contracts for the supply of a newspaper, periodical or magazine, except for contracts for subscriptions to these publications;
- contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- contracts for the supply of goods which, after delivery, are by their nature inseparably mixed with other articles;
- contracts for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
- contracts for the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period;
- contracts for the provision of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer has given his prior express consent and expressly waived his right of withdrawal;
- contracts for maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to meet the emergency;
- contracts for the supply of digital content not provided on a physical medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
ORAPECO keeps the property of the ordered products until the effective and full payment of their price by the customer. If for any reason the product is delivered to a customer who did not pay, Occasion rapide can take back this product. Notwithstanding, the customer becomes responsible of the products as of their delivery.
ORAPECO cannot be held responsible for damages of any kind, material or immaterial or physical, which could result from a bad functioning or a bad use of the marketed products. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of ORAPECO will be, in any case, limited to the amount of the order and cannot be called into question for simple errors or omissions which could have remained in spite of all the precautions taken in the presentation of the products.
11. Customer identification
For the remote sale, the information on the customer is obligatory. This information is essential for the treatment and the routing of the orders, the establishment of the invoices and contracts of guarantee. The lack of information leads to the non-validation of the order. This personal information can be used legally for commercial purposes by ORAPECO or its partners. However, and in accordance with the law "Informatique et Libertés", the processing of personal information related to ORAPECO customers or all email addresses collected by our websites have been declared to the Commission Nationale de l'Informatique et des Libertés
(CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of the data
which concern him, that he can exercise at : ORAPECO Company - 15 Rue du Vieux Moulin, 78370 Plaisir Phone : 0613163592. The information related to your order is subject to an automated data processing. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud. ORAPECO and the merchant where you make your purchase are the recipients of the data related to your order. The non-transmission of the data related to your order prevents the completion and the analysis of your transaction. The occurrence of an unpaid order due to a fraudulent use of a credit card will lead to the registration of the data related to your order associated to this unpaid order in a payment incident file implemented by ORAPECO. An irregular declaration or an anomaly may also be subject to a specific treatment. According to the French law "Informatique et Libertés" of January 6th, 1978, you have, at any time, a right of access, rectification and opposition to all your personal data by writing, by mail and by proving your identity, to ORAPECO Company - 15 Rue du Vieux Moulin, 78370 Plaisir.
In order to better serve you, we measure the number of pages viewed, the number of visits, as well as the activity of visitors on the Site and their frequency of return. For this purpose, we use "cookie" technology. A cookie does not allow us to identify you. In general, it records information relating to your computer's navigation on our site (the pages you consulted, the date and time of the consultation, etc.) that we can read during your subsequent visits. Some cookies are of practical use to the visitor: they securely save your user name or your language preferences, for example. They simply mean that each time you visit our online store, you do not have to re-enter the same information. Cookies are also used to optimize the performance of the site, for example, they facilitate the ordering process and help you find a specific item faster. Some cookies called "advertising cookies" allow us to track your browsing and record the products you see, and then present you with advertising banners that may or may not be related to your past browsing. The data collected by the cookies are only and strictly intended for internal use and are never transmitted to third parties. You can set your Internet browser to deactivate cookies.
How to exercise your choices, depending on the browser you use? For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will tell you how to change your cookie wishes.
- For Internet Explorer™: open the Tools menu, then select Internet Options; click on the Privacy tab and then choose the desired level,
- For Firefox™: open the Tools menu, then select Options; click on the Privacy tab then choose the desired options,
- For Chrome™: open the Settings menu (wrench logo), then select Settings; click Advanced Settings then
Content Settings, then choose the desired options,
- For Safari™: choose Safari > Preferences then click Security; click Show Cookies then choose the desired options,
- For Opera™: open the Tools menu, then select Preferences; click on the Advanced tab, then under Cookies click on Manage
Cookies; choose the desired options.
Note, however, that if you disable cookies, your username and password will no longer be saved on our
This contract is subject to French law. Any dispute regarding the validity, interpretation or execution of this contract will be submitted to the competent courts. Concerning professionals, ORAPECO reserves the right to refer to any other competent court.
For disputes with consumers, the rules of common law will be applied.
14. Article 13 - Mediation
In accordance with the article L. 612-1 of the consumer code, you can have free recourse to the MEDICYS mediation service of which we are part:
By electronic way: www.medicys.fr, or by postal way: MEDICYS - 73, Boulevard de Clichy 75009 Paris.
To settle your disputes, you must first send us a written complaint to our address at 15 Rue du Vieux Moulin 78370 Plaisir.
One month later, if you are not satisfied, you can contact the MEDICYS mediation service simply and free of charge by submitting your file electronically at www.medicys-consommation.fr, or by simple mail (attach your email, telephone number and the
written complaint) to : MEDICYS - 73, Boulevard de Clichy - 75009 Paris.